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Privacy Policy
Last updated: August 2026
This policy explains what information Express Auto Glass Now collects when you call us, text us or use expressautoglassnow.com, how we use it and who we share it with. We are a mobile auto glass company operating in South Carolina.
Information you give us
Most of what we hold is information you send us directly so we can quote and complete a job:
- Contact details — your name and the phone number you call or text from.
- Vehicle details — year, make, model and which glass is damaged.
- Location — the address, city or zip code where the vehicle will be when we come out.
- Photos — any images of the damage you send us.
- Insurance information — your carrier and policy details, where you ask us to verify or bill your coverage.
Information collected automatically
Our website is built on the Duda platform and, like most websites, it records basic technical information when you visit: IP address, browser and device type, pages viewed and the site that referred you. We may use analytics tools to understand how the site is used. This information is not used to identify you personally.
Calls and text messages
When you call or text (843) 694-8532 you are contacting us directly. We use your number to reply about your enquiry, confirm appointments and follow up on a job. We do not sell your number and we do not use it for marketing campaigns unrelated to your enquiry.
If you no longer want messages from us, reply STOP or tell us on a call and we will stop. Standard message and data rates from your carrier may apply.
How we use your information
- To quote your job and answer your questions.
- To verify what your insurance policy covers before work is scheduled.
- To source the correct glass for your vehicle.
- To arrange a time and reach the vehicle.
- To keep records of work carried out and to meet legal and tax obligations.
Who we share it with
We share information only where it is needed to do the job or where the law requires it:
- Insurance carriers and claim administrators , where you have asked us to verify coverage or bill a claim.
- Glass suppliers , to source the correct part for your vehicle.
- Service providers that run our website, phone and messaging systems on our behalf.
- Legal and regulatory bodies , where we are required to disclose information by law.
We do not sell your personal information.
How long we keep it
We keep job and claim records for as long as we need them for the work, for warranty and dispute purposes, and to meet legal, accounting and tax requirements. Enquiries that do not turn into a job are kept for a shorter period.
Security
We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive documents by text unless we have asked you to.
Cookies
Our website uses cookies to make the site work and to understand how it is used. You can block or delete cookies in your browser settings, though parts of the site may not work as intended if you do.
Children
This website is not directed at children and we do not knowingly collect information from anyone under 13.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call or text (843) 694-8532 and tell us what you need.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
Contact us
Questions about this policy? Call or text (843) 694-8532 , Monday through Saturday, 9 to 5, or use our contact page.